Trust starts at the source.
Media.com is built around verified identity and accountable publishing. The Trust Center explains the standards that govern participation, how decisions are made and how they can be reviewed or appealed.
The Media.com Trust Framework
Four connected systems establish who is publishing, define what is permitted, provide processes for review and make Media.com’s decisions more accountable.
- STANDARDS Rules & Policies The standards for participating on Media.com, in plain English and in full. Explore rules
- IDENTITY Verification & Authenticity How verified identity for people and organizations supports authenticity and accountability. How verification works
- REVIEW Enforcement & Appeals How potential violations are reviewed, what action may follow, and how decisions can be challenged. How decisions are made
- ACCOUNTABILITY Transparency & Accountability How Media.com explains its decisions, reports on enforcement and holds its own processes accountable. How accountability works
How trust works
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1
Identity is established
Media.com knows who is behind the profile.
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2
Standards apply
Publications and participation are governed by clear rules.
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3
Concerns are reviewed
Reports and potential violations follow documented processes.
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4
Decisions can be challenged
Appeals and transparency measures support accountability.
Privacy and data
Learn how Media.com and its verification providers handle identity information, account data and privacy requests.
What do you need to do?
- Report content or a profile Flag a publication, profile or Newsroom for review against the Publication Standards.
- Appeal a decision Ask for a moderation or verification decision to be looked at again.
- Learn how verification works What Media.com checks, and what being VERIFIED does and does not mean.
- Make a privacy request Access, correction and deletion requests, and how personal information is handled.
Rules & Policies
Every rule belongs to one of six families. Each topic carries a plain-English explanation for users and the formal policy Media.com applies.
Safety
Standards that protect people from violence, abuse, exploitation and other serious harm.
Explore Safety →
Authenticity & Integrity
Standards covering verified identity, impersonation, spam, manipulation and account integrity.
Explore Authenticity & Integrity →
Content Integrity
Standards covering source attribution, provenance, manipulated and synthetic media, and corrections.
Explore Content Integrity →
Privacy & Rights
Standards covering personal information, privacy, copyright and other content rights.
Explore Privacy & Rights →
Youth Safety
Standards covering minimum age, age assurance and the protection of young people.
Explore Youth Safety →
Commercial Integrity
Standards covering advertising, disclosure, monetization and prohibited commercial activity.
Explore Commercial Integrity →
How enforcement works
A report asks Media.com to review something. It does not decide the outcome, and the number of reports never does either.
1
Report or detection
Something is reported by a person, or identified by Media.com.
2
Review
It is assessed against the relevant policy, in context.
3
Decision
A decision is recorded against a specific policy.
4
Action
Any action taken reflects severity, context and history.
5
Notification
The publisher is told what was decided and why.
6
Appeal
Eligible decisions can be challenged and reversed.
Questions people ask
What is the difference between Rules of Engagement and a Policy?
What happens after I report something?
Why is something still available after I reported it?
How does verification relate to Trust & Safety?
Where can I see policy changes?
Recent policy updates
Looking for help using Media.com?
The Trust Center explains Media.com’s standards and processes. For help with your account, publishing, verification or billing, visit Support.